Ticketing
Policies

Ticket sales help to support the Friends of Laurel Hill’s mission to preserve, promote, and further interpret both historic sites, as well as other non-profit partners. We strive for excellence in programming and work to ensure a positive and memorable visitor experience.

Friends Ticket
Policies

Ticket Handling

Please note: Tickets are not mailed for events.

Your email receipt is a confirmation of your purchase and includes an attachment with your tickets. Please bring a physical copy or have the ticket document on your phone to present at registration for scanning.

Advance Sales

The Friends of Laurel Hill offer advance ticket purchases on most tours and programs and require advance purchases for several events each year. Advance purchases can be made via credit card through our website or over the phone; via check sent by mail; or via cash in person at the Laurel Hill East Gift Shop & Office. Subject to availability, tickets can also be purchased at the door for most events, via credit card, check, or cash. All major credit cards are accepted. Please refer to individual tour and program descriptions on our website Events page for event-specific ticketing information.

Sold Out Events

Attendance limits are established on most tours and programs. Tickets are distributed on a first-come, first-served basis. If an event sells out, it will be posted on our website immediately, followed closely by our social media accounts, and online registration will be suspended. Tickets will not be available at the door.

Please note: We do not use third-party sellers for our events. Any ticket purchases made from a place other than our website cannot be guaranteed to allow admission to our events and programs.

Individual Cancellation

The Friends of Laurel Hill do not offer refunds on tickets. If a registrant cannot attend an event for which advance tickets have been purchased, the Friends offer several options:

  1. Exchange your tickets for credit toward another ticketed event, subject to ticket availability, within one year from date of cancellation.
  2. Transfer your tickets to another person for the same event by calling the office at 215.228.8200.
  3. Turn your ticket purchase into a tax-deductible donation to the Friends’ missions of preservation and education.

For each of these options, please call 215.228.8200.

Site Cancellation

The Friends of Laurel Hill reserve the right to cancel a tour or program due to inclement weather, low enrollment, or any other unforeseen circumstance that will impact the viability of an event. Notice of cancellation will be posted on the homepage of our website, as well as on our Facebook page, a minimum of two hours prior to the scheduled start time. At the time of cancellation, staff will contact all advance registrants via their provided phone numbers and/or email addresses to personally inform them. Should the Friends reschedule a cancelled event and a registrant cannot attend on the rescheduled date, a credit in the amount of the ticket price paid will be given to the individual towards attendance at any forthcoming tour or program, expiring one year from the date of cancellation. Should the Friends choose not to reschedule a cancelled event, refunds will be issued in full, and will be credited back to the credit card used for purchase within ten business days.

Partner Ticket
Policies

Ticket Refunds

Partner organizations of Laurel Hill reserve the right to cancel a tour or program due to inclement weather, low enrollment, or any other unforeseen circumstance that will impact the viability of an event. Notice of cancellation will be posted on the homepage of our website, as well as on our Facebook page, a minimum of two hours prior to the scheduled start time. At the time of cancellation, staff will contact all advance registrants via their provided phone numbers and/or email addresses to personally inform them. Should Laurel Hill and its partners reschedule a cancelled event and a registrant cannot attend on the rescheduled date, a refund will be given.

For all other questions regarding Partner Events, contact info@laurelhillphl.com.