Director of communications

Reporting to the President & CEO, The Director of Communications will manage the development and execution of the organization’s communication plan in coordination with the President/CEO and the Director of Strategic Marketing. This role is responsible for overall internal and external communications and public relations efforts ensuring consistent themes, messaging and branding throughout all communications and outreach efforts. The Director of Communications reports to offices at Laurel Hill West in Bala Cynwyd, PA and is a member of Laurel Hill’s executive team.

Qualifications:

• Develops and implements the communications strategy and initiatives ensuring consistent themes, messaging, and branding throughout.
• Develops and manages communications budget.
• Develops the internal and external networks required for successful communications delivery.
• Collaborates with key stakeholders to manage a master communication calendar which includes advertising, marketing and public relations campaigns, publications, speaking events, programs and other projects.
• Acquires deep knowledge of products and services, customers and the deathcare industry.
• Assists the executive leadership team and key stakeholders as communications advisor, creating presentation materials such as PowerPoints and speeches for various audiences.
• Oversees the process for review and approval of communications materials.
• Explores opportunities to optimize communications and promotional activities across various channels and platforms.
• Manages the organization’s website content and social media program.
• Manages vendors needed to successfully carry out internal and external communication activities, including but not limited to graphics, photography, printing, public relations, advertising, web design, video, presentation skills, etc.
• Tracks, analyzes and reports on the performance of communications efforts.
• Collaborates with key stakeholders to develop and manage the crisis communication plan as well as training the organization on its requirements.

Essential Functions:

• Minimum of ten years’ professional experience and a proven track record of developing and implementing communications plans at both the strategic and tactical levels.
• Bachelor’s degree required.
• Must have exceptional verbal, written and digital skills along with editing and presentation communication skills, computer skills, (Microsoft Suite) and problem-solving capabilities.
• Successful candidates will have the skills to work collaboratively with all stakeholders including staff, board members, volunteers, donors and community leaders and constituent groups.
• The ideal candidate will also have several years of leadership experience.
• Examples of written work are required.

We offer an excellent compensation package, including full benefits. Submit your resume via email to: Alisa Natalone ANatalone@laurelhillphl.com or mail your resume to:

Laurel Hill Human Resources
215 Belmont Avenue
Bala Cynwyd, PA 19004

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Director of Strategic Marketing

Reporting to the President & CEO, The Director of Strategic Marketing is responsible for creating the organization’s go-to-market strategy and overseeing its execution for the entire portfolio of products and services. This role also oversees the development and execution of product strategy and innovation across the Laurel Hill organization inclusive of revenue generating private events. The Director of Strategic Marketing reports to offices at Laurel Hill West in Bala Cynwyd, PA and is a member of Laurel Hill’s executive team/

Essential Functions:

• Oversee and manage the portfolio for all Laurel Hill products and services.
• Develop and execute the strategic marketing plan including preparation and management of the marketing budget while coordinating across the organization with key stakeholders.
• Develop and oversee the product management function, goals, processes and deliverables required for a consistent approach aligned with key organizational goals. Oversee product plans and strategic roadmaps.
• Design, create and launch campaigns for new and existing offerings, ensuring alignment with the Laurel Hill Strategic Plan. Manage the lead creation and follow-up process from marketing activities, analyzing and reporting on effectiveness.
• Conduct rigorous competitive analysis to position Laurel Hill effectively against other organizations.
• Craft the value propositions for all products and services that align to the appropriate buyers and their needs. Work with the Director of Communications to ensure proper messaging and positioning.
• Develop the relevant content strategy for products and services and work with the Director of Communications to build content in a variety of formats including for digital platforms.
• Oversee the private event management function; grow the attendant revenue stream and coordinate with the Friends of Laurel Hill regarding public programs.
• Collaborate with the Director of Sales to build and deliver a comprehensive sales enablement plan to equip and train all customer-facing staff with the right information, content and tools.
• Build and manage the appropriate approach to metrics, dashboards and reporting tied to revenue, opportunities and pipeline to promote key stakeholder knowledge of performance against sales and revenue targets.

Qualifications:

• Minimum of ten years’ marketing experience that must include product marketing and/or product management experience.
• Bachelor’s degree required, Master’s or MBA preferred.
• This position requires strong business acumen, extensive experience in all aspects of go-to-market strategy, expertise in competitive research, skill at developing and prioritizing multiple campaigns and objectives, ability to translate quantitative data into actionable recommendations, and expertise in identifying, tracking and reporting on measurable outcomes.
• Strong writing and presentation skills are a must as is experience in managing full time staff.
• Must be resourceful and have ability to plan and manage at both strategic and
  operational levels.

We offer an excellent compensation package, including full benefits. Submit your resume via email to: Alisa Natalone ANatalone@laurelhillphl.com or mail your resume to:

Laurel Hill Human Resources
215 Belmont Avenue
Bala Cynwyd, PA 19004

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Sales & Customer Service Administrator

Reporting to the Director of Family Services, The Sales and Customer Service Administrator will provide overall administrative support to the Family Services department. The primary responsibilities of this position include, but are not limited to, assisting four Family Services Representatives in sales related administration, providing exceptional customer service, ensuring accurate and timely data base management, and assisting with special projects. The position reports to offices at Laurel Hill West in Bala Cynwyd, PA.

Essential Functions:

• Prepare all inscription and memorial sales paperwork to include tracking orders, following up on monument quotes, and photos of completed orders.
• Prepare forms related to burials as required by the Family Service Representatives.
• Manage data in an ACT database. This includes deleting, entering and updating records, verifying addresses, creating ACT groups, scanning documents and preparing reports.
• Set appointments for delivering deeds to families.
• Manage the inventory of cremated remains housed at the crematory and follow up with families regarding delivery or pick up of their cremated remains.
• Provide customer service for visitors as needed, including helping visitors locate graves. This may involve taking visitors to gravesites.
• Assist Family Service Representatives with driving a pre-burial route when needed.
• Assist Director of Family Services with special projects.
• Submit complete and accurate work orders, track work orders, and ensure appropriate follow-up for timely completion.
• Provide various administrative tasks as follows but not limited to: Docu-Sign initiation and follow up and filing.
• Serve as back-up to the Family Services Administrator when out of the office.

Qualifications:

• Minimum of two years of administrative/customer service experience.
• Bachelor’s degree preferred.
• Strong attention to detail, exceptional verbal, interpersonal, and written communication skills and phone etiquette.
• Strong work ethic along with the ability to work in a multifaceted and busy environment.
• Strong computer skills (Microsoft Suite) along with proficiency with a customer data management program (ACT, SalesForce, etc.)
• Valid drivers license is required.

We offer an excellent compensation package, including full benefits. Submit your resume via email to: Alisa Natalone ANatalone@laurelhillphl.com or mail your resume to:

Laurel Hill Human Resources
215 Belmont Avenue
Bala Cynwyd, PA 19004

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Grounds Maintenance

Historic Laurel Hill has one full-time opening for an experienced Grounds Maintenance employee. Laurel Hill West, located in Bala Cynwyd, was founded in 1869 and is an active historic cemetery with a funeral home as well as a community resource and recreational space. Laurel Hill East, located in Philadelphia, is a 78-acre National Historic Landmark.

Reporting to the Superintendent, the primary responsibilities of the position are general cemetery & landscape maintenance to include burial set-ups, assisting backhoe operator with digging graves, monument cleaning, setting new monuments, restoring/repairing old monuments, snow removal, general landscape maintenance, and support of public/private events. Weekend overtime opportunities available.

Requirements include:

• Ability to work outdoors in extreme weather
• Ability to lift 50 pounds
• Strong work ethic
• Valid drivers’ license
• A minimum of one-year landscaping, grounds maintenance, and/or masonry experience
• A willingness to learn all aspects of cemetery maintenance and masonry

Backhoe or other machinery operation experience preferred but not required. We offer an excellent compensation package, including full benefits.

Submit your resume via email to Alisa Natalone at ANatalone@laurelhillphl.com or mail to:

Laurel Hill West
Human Resources
215 Belmont Avenue
Bala Cynwyd, PA 19004

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.