Laurel Hill, two of America’s most historic cemeteries and funeral home, has an exciting opportunity for an experienced Weekend Visitor Services Coordinator. Reporting to the Director of Development, the Weekend Visitor Services Coordinator, responsible for working office hours on Saturdays and Sundays throughout the year and frequently as the sole staff member on site, maintains a working knowledge of the cemetery, its history, monuments and interments.

Primary responsibilities are administrative and customer service-oriented, and entail assisting and providing directions to visitors; addressing telephone inquiries while ensuring the highest level of customer service; supporting cemetery, tour guides and staff with logistics related to public and private tours and events; keeping the gift shop stocked; selling merchandise and taking payment for cash, check or credit cards; opening and closing of the cemetery’s office; and maintaining an overall organized, safe and welcoming office environment. Other responsibilities may involve performing research and additional tasks that may from time to time be required.

Essential Functions:

• Opens and closes the Cemetery office each Saturday and Sunday. Standard hours are Saturdays and/or Sundays from 9:30am until 4:30pm.
• Ensures the maintenance of a professional, safe, and clean office environment and adherence to all policies and regulations.
• Conducts, at minimum, a morning and afternoon drive through of the grounds to ensure the integrity of the property and a safe and secure visitor experience.
• Responds to all customer and visitor inquiries including those pertaining to general information and history; residents and monuments; upcoming events; memberships and giving; lot folders; and assisting customers with lot locations. Maintains an updated knowledge of the cemetery.
• Keeps the gift shop and racks stocked with merchandise and literature, if needed. Sells merchandise and takes payments of cash, check, or credit cards.
• Completes all POS transactions of miscellaneous sales including memberships, flag holders, records requests, etc.
• Sells tickets for tours, programs and events and registers guests for weekend programs. Provides tour guides with onsite resources needed for their programs.
• Serves as liaison to Family Service Representatives regarding any weekend inquiries for preneed and at-need burial services.
• Provides administrative and logistical support for development, programs/events, volunteer initiatives, and research requests; preparing materials for events, executing social media plans/schedule content on various channels, and other duties.
• Works with and supports the mission of Laurel Hill.

Qualifications:

• Strong verbal, written and interpersonal communications skills.
• Excellent organizational skills and passion for and commitment to the work of the organization.
• Self-direction and the ability to work independently for a majority of the time are mandatory.
• Minimum of two years of visitor service-related experience in the cultural, educational or historic sector are required.
• Valid driver’s license required.
• Must have the ability to lift 25 lbs.
• Strong proficiency in Microsoft Office Suite (Word, Excel). Experience with CRM software (Altru) and email platforms (MailChimp) preferred.
• Additional hours, including evening and weekend hours and occasional weekday hours may be needed for signature programs and seasonal events throughout the year.

We offer an excellent compensation package, including full benefits. Submit your resume to careers@laurelhillphl.com. 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Laurel Hill, two of America’s most historic cemeteries and funeral home, has an exciting opportunity for an experienced Public Programs & Events Manager. Reporting to the Director of Development, the Public Programs & Events Manager is a key member of the Laurel Hill team, responsible for planning, developing, and overseeing a variety of partnerships, programs, and events at Laurel Hill.

This role manages all stages of these initiatives, from concept to evaluation, with the goals of attracting new audiences, gaining members and donors, increasing visibility, and raising revenue. This position also works with staff to promote these programs and events through various channels, including the website, digital and print newsletters, social media, and traditional media.

Essential Functions:

• Develops, implements, and evaluates an annual public program and event plan and budget aligned with Laurel Hill’s mission and strategic plan. This includes designing diverse programs and events for various audiences, using industry best practices to ensure high-quality content and delivery.
• Identifies opportunities to collaborate and cross-promote organizational mission, programs, and events with colleagues across Laurel Hill, working particularly closely with our Strategic Marketing department. Leads the development of content to promote events and programs on our website and in newsletters, social media, press releases, and promotional flyers/brochures.
• Manages administrative aspects of public programs and events, including budget development, list and data management, contract negotiation, vendor relations, the creation of functional run-of-show plans, site layouts, and timelines. Manages ticket pricing and tracking, equipment rental contracts, and entertainment schedules. Creates calendars, staff needs, and schedules for each event.
• Provides guidance and support for fundraising and membership events – including creative content and administration. Proactively manages logistics and serves as day-of-event on-site point person, ensuring smooth vendor load in and out and superior customer service.
• Supports post-event activities by creating and mailing thank you letters, organizing re-cap meetings, sending and analyzing satisfaction surveys, and preparing additional reports and wrap up materials as necessary.
• Identifies, cultivates and engages with community groups, local businesses and civic/cultural institutions through program development.
• Works with other staff, primarily in the Development department, to identify sponsorship opportunities and secure sponsorships for upcoming programs/events.
• Prepares grant narratives and final reports for funders as needed.
• Conducts meetings and makes presentations as needed.

Qualifications:

• Bachelor’s degree required.
• Minimum of three to five years of experience in program development and event planning required, preferably in the cultural, educational or historic sector.
• Strong proficiency in Microsoft Office Suite (Word, Excel), and experience with CRM software (Altru preferred).
• Excellent organizational and interpersonal skills; strong ability to communicate effectively in writing and verbally.
• Detail-oriented with the ability to multitask effectively and prioritize competing demands.
• Passion for the mission of Laurel Hill and a commitment to supporting its success.
• Ability to work independently and as part of a team.
• Experience with social media platforms (Facebook, Instagram, etc.) is a plus.
• Experience with graphic design/layout or working with graphic designers is a plus.
• Evening and weekend hours are required, especially during high-volume event season.
• Must have the ability to lift and carry boxes/tables/chairs weighing up to 50 lbs.
• Valid driver’s license required.

We offer an excellent compensation package, including full benefits. Submit your resume to careers@laurelhillphl.com 

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Historic Laurel Hill Cemeteries has a full‐time opening for an experienced Grounds Maintenance employee. Laurel Hill West, located in Bala Cynwyd, was founded in 1869 and is an active historic cemetery with a funeral home as well as a community resource and recreational space. Laurel Hill East, located in Philadelphia, is a 78‐acre National Historic Landmark.

Reporting to the Superintendent, the primary responsibilities of the position are:

• General cemetery & landscape maintenance to include burial set‐ups
• Assisting backhoe operator with digging graves
• Monument cleaning
• Setting new monuments
• Restoring/repairing old monuments
• Snow removal
• General landscape maintenance
• Support of public/private events
• Weekend overtime opportunities available

Requirements include:

• Ability to work outdoors in extreme weather
• Ability to lift 50 pounds
• Strong work ethic
• Valid drivers’ license
• A minimum of one‐year landscaping
• Grounds maintenance and/or masonry experience
• A willingness to learn all aspects of cemetery maintenance and masonry
• Backhoe or other machinery operation experience preferred but not required

We offer an excellent compensation package, including full benefits. Submit your resume to:

Laurel Hill West, Human Resources, 215 Belmont Avenue, Bala Cynwyd, PA 19004 or anatalone@laurelhillphl.com

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.