Essential Functions:

Sales & Documentation Support

• Prepare and process all inscription and memorial sales documentation, including order placement, tracking, monument quote follow-up, and maintaining photographic records of completed work.
• Complete and prepare burial-related forms and documentation as required by Family Service Representatives.
• Submit accurate and complete work orders to the Special Projects Assistant and coordinate follow-up communication with families upon completion.
• Initiate and manage Docusign documentation, ensuring timely follow-up and completion.

Database & Records Management

• Maintain and manage data within the ACT CRM system, including entering, updating, deleting, and verifying records.
• Create and manage database groups, scan and upload documents, and generate reports as needed.
• Ensure accuracy and integrity of all customer and sales data.

Customer & Family Support

• Provide exceptional customer service to visitors and families, including assisting with locating gravesites and escorting visitors on cemetery grounds when necessary.
• Follow up with families regarding monument orders and service-related matters.
• Manage and track cremated remains inventory housed at the crematory and coordinate delivery or pickup arrangements.

Operational & Administrative Support

• Assist Family Service Representatives with pre-burial route preparations when needed.
• Provide administrative and clerical support, including filing and general office coordination.
• Serve as backup for the Funeral Home Receptionist and the Family Services & Operations Administrator when required.
• Support the Director of Cemetery Sales & Family Services with special projects and departmental initiatives.

Qualifications:

• Bachelor’s degree preferred with a minimum of two years of administrative and/or customer service experience.
• Must possess a Strong proficiency in Microsoft Office Suite and experience with CRM/database systems (ACT, Salesforce, or similar).
• Must have excellent verbal, written, and interpersonal communication skills with professional phone etiquette, along with exceptional attention to detail and organizational skills.
• A strong work ethic and commitment to providing compassionate service is required along with the ability to manage multiple priorities in a fast-paced environment.
• A valid driver’s license is required.

We offer an excellent compensation package, including full benefits. Submit your resume to: careers@laurelhillphl.com.

Historic Laurel Hill Cemeteries has 2 full‐time openings for experienced Grounds Maintenance employees. Laurel Hill West, located in Bala Cynwyd, was founded in 1869 and is an active historic cemetery with a funeral home as well as a community resource and recreational space. Laurel Hill East, located in Philadelphia, is a 78‐acre National Historic Landmark.

Reporting to the Superintendent, the primary responsibilities of the position are:

• General cemetery & landscape maintenance to include burial set‐ups
• Assisting backhoe operator with digging graves
• Monument cleaning
• Setting new monuments
• Restoring/repairing old monuments
• Snow removal
• General landscape maintenance
• Support of public/private events
• Weekend overtime opportunities available

Requirements include:

• Ability to work outdoors in extreme weather
• Ability to lift 50 pounds
• Strong work ethic
• Valid drivers’ license
• A minimum of one‐year landscaping
• Grounds maintenance and/or masonry experience
• A willingness to learn all aspects of cemetery maintenance and masonry
• Backhoe or other machinery operation experience preferred but not required

We offer an excellent compensation package, including full benefits. Submit your resume to:

Laurel Hill West, Human Resources, 215 Belmont Avenue, Bala Cynwyd, PA 19004 or careers@laurelhillphl.com.

Laurel Hill has an exciting opportunity for an experienced part-time Archivist. Reporting to the Special Projects Assistant, the Archivist will help plan and undertake a comprehensive inventory of Laurel Hill West Cemetery and Funeral Home records.

Laurel Hill West, 187-acres located in Bala Cynwyd, was founded in 1869 and is the location of the Laurel Hill Funeral Home. The cemetery is an active burial site, accredited arboretum, educational and community resources, and unique recreational space.

Archival holdings include documents pertaining to running an active cemetery business, records related to the deceased interred in the cemetery, and the funeral home records of three 19th century Philadelphia funeral homes. Cemetery records include board minutes, rules and regulations, lot owner and burial records, maps and architectural plans, financial, endowment and legal documents, and correspondence with lot owners and their heirs. The collection also includes photographs, marketing materials, and promotional items. Integral to the collection are the biographical and genealogical materials related to cemetery’s deceased.

This is a part-time, one-year, grant-funded position starting in 2027.

Essential Functions/Responsibilities

• Develop a plan for inventorying cemetery and funeral home collections.
• Complete comprehensive inventory of all Laurel Hill West and Funeral Home records.
• Work with Cemetery’s Collections Committee to identify duplicate records for deaccession.
• Perform basic preservation activities including rehousing and minimal physical processing (as needed).
• Supervise archival volunteers as needed.

Required Qualifications

• Minimum of a bachelor’s degree with archival coursework or training
• Knowledge of archives and records management, including experience processing archival records
• Knowledge of basic preservation standards for archival collections Ability to stand for extended periods of time and lift and move up to 40lbs frequently
• Ability to work independently as well as within a team environment
• Tolerance to mold and dust

Compensation

• $30/hour, Temporary, part-time position; Monday-Friday, schedule to be determined; maximum 20 hours per week-800 hours

Interested candidates should submit their resume to Rachel Wolgemuth at rwolgemuth@laurelhillphl.com by December 15th.