Essential Functions:

Develop and Implement Annual Fund/Membership Strategies:

• Craft and execute comprehensive annual giving and membership plan and calendar, including setting donor/member/revenue goals, identifying target donor segments, and integrating effective recruitment and retention strategies.

Manage Annual Fund and Membership Campaigns:

• Spearhead the design, production, and distribution of compelling direct mail, email, and digital fundraising and membership campaigns. Craft compelling content, utilize email platforms and graphic design software, manage vendor relationships, budgets, and timelines to ensure successful campaign execution.
• Collaborate with Director of Philanthropy to develop and implement planned giving communications to encourage gifts through bequests, retirement plans, donor advised funds and other creative giving tools.

Databases – Manage, Analyze, Report:

• Oversee donor and member database management, ensuring data accuracy, integrity, and segmentation for targeted communications.
• Analyze donor and member data to identify trends, measure campaign effectiveness, and inform future strategies.
• Prepare reports for leadership stakeholders on fundraising and membership performance.

Provide Exceptional Stewardship:

• Oversee all aspects of gifts processing, acknowledgment letters/emails, and fulfillment of membership benefits and collateral, including reconciliation of membership revenues and expenses.
• Cultivate strong donor and member relationships through tabling at larger public and partner events, personalized communications, stewardship activities, and donor recognition programs. Deliver exceptional customer service by promptly responding to inquiries and resolving issues.

Create Successful Membership and Fundraising Events:

• Collaborate with other departments to plan and execute membership and fundraising events. This includes managing event logistics, developing marketing and promotional materials, and implementing fundraising strategies to increase individual giving and corporate sponsorships.
• Serve as a primary point of contact for membership and donor inquiries and recruitment.
• Provide support to other departments as appropriate in developing and executing public and community engagement programs.

Stay Informed:

• Engage with colleagues across Laurel Hill to gain a strong understanding of the organization’s history, mission, strengths, needs, opportunities – in order to craft compelling content and develop meaningful membership and donor events and programs.
• Maintain a strong understanding of industry best practices by attending conferences, webinars, and professional development opportunities.

Qualifications:

• A bachelor’s degree and/or two years related experience in fundraising, marketing, or related field.
• Proven success in managing donor databases (Altru preferred).
• Experience in utilizing digital marketing tools like MailChimp and Canva, a plus.
• Proficiency in Microsoft Office Suite, Adobe Suite, and CRM software.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Must have a valid driver’s license and access to a personal vehicle.
• Some evening and weekend hours are required. Must have the ability to lift and carry boxes/tables/chairs weighing up to 50 lbs.

We offer an excellent compensation package, including full benefits. Submit your resume to careers@laurelhillphl.com.

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Laurel Hill has a full-time opening for a Director of Finance.  Reporting to the President & CEO, the organization’s strategic finance leader is responsible for strengthening Laurel Hill’s financial infrastructure and positioning the organization for its next era of growth.  For a complete job description, please click here.

Laurel Hill has retained Criterion Search Group to identify a Director of Finance. For more information regarding this leadership opportunity or to apply, please contact Criterion Search Group at administrator@criterionsg.com or 610-581-0590.

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Essential Functions:

Sales & Documentation Support

• Prepare and process all inscription and memorial sales documentation, including order placement, tracking, monument quote follow-up, and maintaining photographic records of completed work.
• Complete and prepare burial-related forms and documentation as required by Family Service Representatives.
• Submit accurate and complete work orders to the Special Projects Assistant and coordinate follow-up communication with families upon completion.
• Initiate and manage Docusign documentation, ensuring timely follow-up and completion.

Database & Records Management

• Maintain and manage data within the ACT CRM system, including entering, updating, deleting, and verifying records.
• Create and manage database groups, scan and upload documents, and generate reports as needed.
• Ensure accuracy and integrity of all customer and sales data.

Customer & Family Support

• Provide exceptional customer service to visitors and families, including assisting with locating gravesites and escorting visitors on cemetery grounds when necessary.
• Follow up with families regarding monument orders and service-related matters.
• Manage and track cremated remains inventory housed at the crematory and coordinate delivery or pickup arrangements.

Operational & Administrative Support

• Assist Family Service Representatives with pre-burial route preparations when needed.
• Provide administrative and clerical support, including filing and general office coordination.
• Serve as backup for the Funeral Home Receptionist and the Family Services & Operations Administrator when required.
• Support the Director of Cemetery Sales & Family Services with special projects and departmental initiatives.

Qualifications:

• Bachelor’s degree preferred with a minimum of two years of administrative and/or customer service experience.
• Must possess a Strong proficiency in Microsoft Office Suite and experience with CRM/database systems (ACT, Salesforce, or similar).
• Must have excellent verbal, written, and interpersonal communication skills with professional phone etiquette, along with exceptional attention to detail and organizational skills.
• A strong work ethic and commitment to providing compassionate service is required along with the ability to manage multiple priorities in a fast-paced environment.
• A valid driver’s license is required.

We offer an excellent compensation package, including full benefits. Submit your resume to: careers@laurelhillphl.com.

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.