Laurel Hill, two of America’s most historic cemeteries and funeral home, has an exciting opportunity for an experienced Volunteer & Tour Manager. Reporting to the Director of Development, the Volunteer & Tour Manager is a key member of the Laurel Hill team, responsible for the successful development, implementation, and management of our historic and thematic tours (both public and private) as well as the recruitment, training and supervision of Laurel Hill’s volunteers.

As stewards of our most important constituents – our volunteers – this position actively cultivates and maintains strong relationships with volunteers to understand their interests and efficiently manages volunteer assignments across all events, tours, archives and special projects.

This position requires a strong understanding of volunteer management best practices, the ability to effectively collaborate with internal and external partners, exceptional communication skills, and a passion for history and public engagement.

Essential Functions:

• Develops, implements, and evaluates an annual public program and event plan and budget aligned with Laurel Hill’s mission and strategic plan. This includes designing diverse programs and events for various audiences, using industry best practices to ensure high-quality content and delivery.
• Manages administrative aspects of public programs and events, including budget development, list and data management, contract negotiation, vendor relations, the creation of functional run-of-show plans, site layouts, and timelines. Manages ticket pricing and tracking, equipment rental contracts, and entertainment schedules. Creates calendars, staff needs, and schedules for each event.
• Provides guidance and support for fundraising and membership events – including creative content and administration. Proactively manages logistics and serves as day-of-event on-site point person, ensuring smooth vendor load in and out and superior customer service.
• Supports post-event activities by creating and mailing thank you letters, organizing re-cap meetings, sending and analyzing satisfaction surveys, and preparing additional reports and wrap up materials as necessary.
• Identifies, cultivates and engages with community groups, local businesses and civic/cultural institutions through program development.
• Works with other staff, primarily in the Development department, to identify sponsorship opportunities and secure sponsorships for upcoming programs/events.
• Prepares grant narratives and final reports for funders as needed.
• Conducts meetings and makes presentations as needed.

Qualifications:

• Bachelor’s degree required.
• Minimum of three to five years of experience in program development and event planning required, preferably in the cultural, educational or historic sector.
• Strong proficiency in Microsoft Office Suite (Word, Excel), and experience with CRM software (Altru preferred).
• Excellent organizational and interpersonal skills; strong ability to communicate effectively in writing and verbally.
• Detail-oriented with the ability to multitask effectively and prioritize competing demands.
• Passion for the mission of Laurel Hill and a commitment to supporting its success.
• Ability to work independently and as part of a team.
• Experience with social media platforms (Facebook, Instagram, etc.) is a plus.
• Experience with graphic design/layout or working with graphic designers is a plus.
• Evening and weekend hours are required, especially during high-volume event season.
• Must have the ability to lift and carry boxes/tables/chairs weighing up to 50 lbs.
• Valid driver’s license required.

We offer an excellent compensation package, including full benefits. Submit your resume to careers@laurelhillphl.com 

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.