Essential Functions:

Develop and Implement Annual Fund/Membership Strategies:

• Craft and execute comprehensive annual giving and membership plan and calendar, including setting donor/member/revenue goals, identifying target donor segments, and integrating effective recruitment and retention strategies.

Manage Annual Fund and Membership Campaigns:

• Spearhead the design, production, and distribution of compelling direct mail, email, and digital fundraising and membership campaigns. Craft compelling content, utilize email platforms and graphic design software, manage vendor relationships, budgets, and timelines to ensure successful campaign execution.
• Collaborate with Director of Philanthropy to develop and implement planned giving communications to encourage gifts through bequests, retirement plans, donor advised funds and other creative giving tools.

Databases – Manage, Analyze, Report:

• Oversee donor and member database management, ensuring data accuracy, integrity, and segmentation for targeted communications.
• Analyze donor and member data to identify trends, measure campaign effectiveness, and inform future strategies.
• Prepare reports for leadership stakeholders on fundraising and membership performance.

Provide Exceptional Stewardship:

• Oversee all aspects of gifts processing, acknowledgment letters/emails, and fulfillment of membership benefits and collateral, including reconciliation of membership revenues and expenses.
• Cultivate strong donor and member relationships through tabling at larger public and partner events, personalized communications, stewardship activities, and donor recognition programs. Deliver exceptional customer service by promptly responding to inquiries and resolving issues.

Create Successful Membership and Fundraising Events:

• Collaborate with other departments to plan and execute membership and fundraising events. This includes managing event logistics, developing marketing and promotional materials, and implementing fundraising strategies to increase individual giving and corporate sponsorships.
• Serve as a primary point of contact for membership and donor inquiries and recruitment.
• Provide support to other departments as appropriate in developing and executing public and community engagement programs.

Stay Informed:

• Engage with colleagues across Laurel Hill to gain a strong understanding of the organization’s history, mission, strengths, needs, opportunities – in order to craft compelling content and develop meaningful membership and donor events and programs.
• Maintain a strong understanding of industry best practices by attending conferences, webinars, and professional development opportunities.

Qualifications:

• A bachelor’s degree and/or two years related experience in fundraising, marketing, or related field.
• Proven success in managing donor databases (Altru preferred).
• Experience in utilizing digital marketing tools like MailChimp and Canva, a plus.
• Proficiency in Microsoft Office Suite, Adobe Suite, and CRM software.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Must have a valid driver’s license and access to a personal vehicle.
• Some evening and weekend hours are required. Must have the ability to lift and carry boxes/tables/chairs weighing up to 50 lbs.

We offer an excellent compensation package, including full benefits. Submit your resume to careers@laurelhillphl.com.

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Laurel Hill has a full-time opening for a Director of Finance.  Reporting to the President & CEO, the organization’s strategic finance leader is responsible for strengthening Laurel Hill’s financial infrastructure and positioning the organization for its next era of growth.  For a complete job description, please click here.

Laurel Hill has retained Criterion Search Group to identify a Director of Finance. For more information regarding this leadership opportunity or to apply, please contact Criterion Search Group at administrator@criterionsg.com or 610-581-0590.

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Essential Functions:

Sales & Documentation Support

• Prepare and process all inscription and memorial sales documentation, including order placement, tracking, monument quote follow-up, and maintaining photographic records of completed work.
• Complete and prepare burial-related forms and documentation as required by Family Service Representatives.
• Submit accurate and complete work orders to the Special Projects Assistant and coordinate follow-up communication with families upon completion.
• Initiate and manage Docusign documentation, ensuring timely follow-up and completion.

Database & Records Management

• Maintain and manage data within the ACT CRM system, including entering, updating, deleting, and verifying records.
• Create and manage database groups, scan and upload documents, and generate reports as needed.
• Ensure accuracy and integrity of all customer and sales data.

Customer & Family Support

• Provide exceptional customer service to visitors and families, including assisting with locating gravesites and escorting visitors on cemetery grounds when necessary.
• Follow up with families regarding monument orders and service-related matters.
• Manage and track cremated remains inventory housed at the crematory and coordinate delivery or pickup arrangements.

Operational & Administrative Support

• Assist Family Service Representatives with pre-burial route preparations when needed.
• Provide administrative and clerical support, including filing and general office coordination.
• Serve as backup for the Funeral Home Receptionist and the Family Services & Operations Administrator when required.
• Support the Director of Cemetery Sales & Family Services with special projects and departmental initiatives.

Qualifications:

• Bachelor’s degree preferred with a minimum of two years of administrative and/or customer service experience.
• Must possess a Strong proficiency in Microsoft Office Suite and experience with CRM/database systems (ACT, Salesforce, or similar).
• Must have excellent verbal, written, and interpersonal communication skills with professional phone etiquette, along with exceptional attention to detail and organizational skills.
• A strong work ethic and commitment to providing compassionate service is required along with the ability to manage multiple priorities in a fast-paced environment.
• A valid driver’s license is required.

We offer an excellent compensation package, including full benefits. Submit your resume to: careers@laurelhillphl.com.

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Laurel Hill is committed to landscape stewardship that embraces its historic context while using modern sustainable best practices. Laurel Hill has exciting opportunities for two summer internship positions, the Horticulture Intern, and the Green Burial Areas Intern.

The horticulture internships provide an interactive educational opportunity for those aspiring towards a career in public gardens, arboreta, horticulture, arboriculture, landscape design and/or horticultural maintenance to work and learn in a dynamic, unique, and professional workplace and acquire experience in both horticulture best practices and Living Collections management. From the start of the season, interns will work with Laurel Hill’s arboretum staff to create individual learning objectives for the season that will result in an effective and meaningful overall experience.

Laurel Hill has three unique Green Burial Areas that are stewarded using sustainable methodology and feature native forbs, grasses, vines, shrubs, and trees:

• Nature’s Sanctuary at Laurel Hill West is stewarded as a native successional landscape and has received the prestigious SITES Gold-level certification
• Bala Green at Laurel Hill West features native perennial and annual plantings punctuated by small tree features and surrounded by a native tree and shrub border
• Valley View Green at Laurel Hill East features native grasses and forbs with a mixed native plant border.

The green burial areas intern will work closely with the Senior Horticulturist within the green burial areas on various aspects of horticulture and landscape stewardship to include:

• Managing each landscape to support its growth, further its success and maximize the effective role it plays in a healthy ecosystem. Tasks include hand-weeding, herbivory protection, bioinoculant application, watering, leaf mulching, grooming, plant material editing, thinning and/or replanting, pruning of shrubs and trees, application of horticultural vinegar and assistance in observing overall garden and plant care needs.
• Support of the Green Burial process. Tasks include plant material cutbacks before burials; soil grading and leaf mulching after burials; and new native plantings, mulching, and watering previous active burial areas.
• Maintenance of pathways and fenced peripheral areas. Tasks include hand-weeding and horticultural vinegar application, raking the stone pathways to keep them even and free of debris, mowing and raking the grass pathways, keeping plant material pruned to keep pathways easily accessible, keeping edges along the peripheral fences clear of invasive weeds and vines, and training, pruning and regular care of the native vines featured on the fence.
• Maintaining a daily log of site conditions, tasks accomplished and garden observations.
• Serving as an ambassador for Laurel Hill in general by interacting with visitors and educating them about Laurel Hill’s green burial process and the ongoing stewardship of its areas.

This internship is focused on hands-on learning. Interns will work directly with arboretum staff to learn from their experience and expertise and will attend weekly staff meetings to learn about the ins and outs of arboretum management. In addition to learning about the many unique native plants and stewardship models of each green burial area, The Green Burial Areas Intern will also set individual learning objectives for their internship and complete an independent educational project guided by the Senior Horticulturist.

Requirements include:

• A valid driver’s license
• Strong work ethic
• The ability to work independently and as part of a team outdoors in various weather conditions
• Dependable transportation
• The ability to lift 50 pounds
• A willingness to learn all aspects of horticulture, living collection management, and landscape stewardship
• A bachelor’s degree in Arboriculture, Horticulture, Plant Science, Environmental Studies, or a related field, and/or equivalent work experience is preferred but not required

The Horticulture Internships are seasonal, part-time positions paid at $15 an hour and requiring a commitment of 32 hours per week – exact start and end dates are flexible between May and October. Laurel Hill is an equal opportunity employer.

To apply, send résumé and cover letter to Arboretum Director Aaron Greenberg at agreenberg@laurelhillphl.com.