Laurel Hill has a full-time opening for a Director of Finance.  Reporting to the President & CEO, the organization’s strategic finance leader is responsible for strengthening Laurel Hill’s financial infrastructure and positioning the organization for its next era of growth.  For a complete job description, please click here.

Laurel Hill has retained Criterion Search Group to identify a Director of Finance. For more information regarding this leadership opportunity or to apply, please contact Criterion Search Group at administrator@criterionsg.com or 610-581-0590.

Essential Functions:

Sales & Documentation Support

• Prepare and process all inscription and memorial sales documentation, including order placement, tracking, monument quote follow-up, and maintaining photographic records of completed work.
• Complete and prepare burial-related forms and documentation as required by Family Service Representatives.
• Submit accurate and complete work orders to the Special Projects Assistant and coordinate follow-up communication with families upon completion.
• Initiate and manage Docusign documentation, ensuring timely follow-up and completion.

Database & Records Management

• Maintain and manage data within the ACT CRM system, including entering, updating, deleting, and verifying records.
• Create and manage database groups, scan and upload documents, and generate reports as needed.
• Ensure accuracy and integrity of all customer and sales data.

Customer & Family Support

• Provide exceptional customer service to visitors and families, including assisting with locating gravesites and escorting visitors on cemetery grounds when necessary.
• Follow up with families regarding monument orders and service-related matters.
• Manage and track cremated remains inventory housed at the crematory and coordinate delivery or pickup arrangements.

Operational & Administrative Support

• Assist Family Service Representatives with pre-burial route preparations when needed.
• Provide administrative and clerical support, including filing and general office coordination.
• Serve as backup for the Funeral Home Receptionist and the Family Services & Operations Administrator when required.
• Support the Director of Cemetery Sales & Family Services with special projects and departmental initiatives.

Qualifications:

• Bachelor’s degree preferred with a minimum of two years of administrative and/or customer service experience.
• Must possess a Strong proficiency in Microsoft Office Suite and experience with CRM/database systems (ACT, Salesforce, or similar).
• Must have excellent verbal, written, and interpersonal communication skills with professional phone etiquette, along with exceptional attention to detail and organizational skills.
• A strong work ethic and commitment to providing compassionate service is required along with the ability to manage multiple priorities in a fast-paced environment.
• A valid driver’s license is required.

We offer an excellent compensation package, including full benefits. Submit your resume to: careers@laurelhillphl.com.

Historic Laurel Hill Cemeteries has a full‐time opening for an experienced Grounds Maintenance employee. Laurel Hill West, located in Bala Cynwyd, was founded in 1869 and is an active historic cemetery with a funeral home as well as a community resource and recreational space. Laurel Hill East, located in Philadelphia, is a 78‐acre National Historic Landmark.

Reporting to the Superintendent, the primary responsibilities of the position are:

• General cemetery & landscape maintenance to include burial set‐ups
• Assisting backhoe operator with digging graves
• Monument cleaning
• Setting new monuments
• Restoring/repairing old monuments
• Snow removal
• General landscape maintenance
• Support of public/private events
• Weekend overtime opportunities available

Requirements include:

• Ability to work outdoors in extreme weather
• Ability to lift 50 pounds
• Strong work ethic
• Valid drivers’ license
• A minimum of one‐year landscaping
• Grounds maintenance and/or masonry experience
• A willingness to learn all aspects of cemetery maintenance and masonry
• Backhoe or other machinery operation experience preferred but not required

We offer an excellent compensation package, including full benefits. Submit your resume to:

Laurel Hill West, Human Resources, 215 Belmont Avenue, Bala Cynwyd, PA 19004 or careers@laurelhillphl.com.

Reporting to the Director of Strategic Marketing, the Administrative & Visitor Services Coordinator is a key member of the Strategic Marketing team, playing a vital role in supporting programming efforts and enhancing the visitor experience. This multifaceted role provides essential operational and administrative support, especially for the Strategic Marketing Department and Philanthropy Department, while simultaneously facilitating the smooth delivery of engaging programs, events, and tours. The Administrative and Visitor Services Coordinator contributes significantly to a welcoming and informative environment at Laurel Hill. Based at Laurel Hill East, this position ensures that office is open daily and ready to assist visitors with whatever information is needed to make their experience memorable.

Essential Functions:

• Office Management: Serve as the primary point of contact for visitors and colleagues at Laurel Hill (East), answers phones and directs all messages promptly and appropriately, responds promptly to general email accounts, and manages the inventory and ordering of office supplies, equipment and collateral material. Help support on-site archive and record maintenance.
• Gift Shop: Provide operational support for the Gift Shop, both in-person and online, including assisting with sales, inventory management, order fulfillment, and merchandising displays.

• Financial Operations: Coordinate processing of payments/invoices, prepare and make bank deposits, assist with petty cash management, and work with accounting personnel in financial reconciliations.
• Event Support: Provide logistical support for programs and events, from pre- and post-event communications to fulfilling administrative needs, e.g., registration lists, event signage and materials, visitor check-in preparations/process, support of volunteers/public, event setup and breakdown.

• Database Management: Maintain accurate and up-to-date constituent records within the Friends of Laurel Hill constituent database (Altru), including data entry, gift processing, data cleansing, and generating reports, queries, metrics.
• Communications: Assist with the creation and distribution of Laurel Hill marketing and communications materials, including but not limited to graphics, event/development/program and collateral. and social media content. Assist with creating and posting all social media (i.e. Facebook and Instagram) in consultation with Manager of Communications & Events.

Qualifications:

• A bachelor’s degree and/or two years related experience in an administrative or customer service role, preferably in a non-profit or cultural organization.
• Experience helping to execute events is a plus.
• Proficiency in Microsoft Office Suite, and CRM software (Altru preferred)
• Experience with social media platforms (Facebook, Instagram, etc.) is a plus.
• Strong written, verbal and interpersonal communication skills for engaging with visitors, staff, volunteers and vendors.
• Must be detailed oriented with the ability to multitask effectively and prioritize competing demands with ability to work independently and as part of a team.
• Must have a valid driver’s license and access to a personal vehicle.
• Some evening and weekend hours are required. Must have the ability to lift and carry boxes/tables/chairs weighing up to 50 lbs.

We offer an excellent compensation package, including full benefits. Submit your resume to careers@laurelhillphl.com.

Reporting to the Arboretum Director, the Horticulturist/Operations Support Staff will be responsible for providing active oversight of all garden areas and landscape features at Laurel Hill East while providing support for cemetery operations. This position will be responsible for maintaining these areas to a high standard of horticulture, assisting with the improvement, preservation and curation of the Living Collection. This position will also be responsible for periodically overseeing staff and/or volunteers on work in garden areas, and supporting Cemetery, Funeral and Program operations at Laurel Hill East as needed. This is a full-time position with a commitment of 40 hours per week plus occasional weekend and overtime hours as requested and approved by a supervisor.

Essential Functions:

Horticultural & Landscape

• Meet regularly with Arboretum Director to determine work assignments, plan and coordinate projects, personnel and contractor needs, garden design and budgetary requirements.
• Maintain gardens, shrubs, and small trees in assigned areas to a high degree of aesthetic quality; manage watering, weeding, and planting needs; design garden renovations and improvements as needed; inspect area regularly for maintenance needs including weeds, pest and disease concerns.
• Maintain cemetery structures and facilities free of weeds, vines, and debris including fencelines, paths, and burial lots.
• Use Horticultural Best Management Practices to manage plant and soil health; use Integrated Pest Management to limit chemical use as much as possible; practice and implement sustainable land management practices in keeping with Laurel Hill’s commitment to sustainability.
• Work with the Arboretum Director to keep Living Collection inventory and curation in assigned areas fully up to date using inventory software in the field.
• Oversee arboretum staff and volunteers as needed during group workdays for general maintenance of garden areas.
• Assist Arboretum Director and staff horticulturists in all other Arboretum duties and responsibilities as needed.

Cemetery Operations

• Assist in burials and funerals as needed, including but not limited to digging and filling in graves, setting up and breaking down funerals, and attending funeral services.
• Assist with setting up, staffing, and breaking down programs and events at Laurel Hill East as needed.
• Assist with seasonal flower box and wreath distribution as needed.
• Pick up refuse along roadways in rotation with operations staff.
• Assist with snow removal during and after winter storm events as needed.

Qualifications:

• A valid driver’s license and dependable transportation
• Knowledge of cultivated taxa and horticultural Best Management Practices
• Knowledge and experience in a variety of hand- and power-tools and machinery
• Strong work ethic, time management, and communication skills
• The ability to work independently and as part of a team outdoors, under direction from supervisors and/or in a supervisory role
• Physical ability to lift at least 60 lbs. and work in all weather conditions including rain, snow, and extreme heat or cold
• Willingness to learn all aspects of public horticulture, living collection management, landscape stewardship and cemetery operations.
• A bachelor’s degree preferred in Arboriculture, Horticulture, Plant Science, Environmental Studies, or a related field, and/or equivalent work experience preferred.
• 3+ years experience in public gardens or private horticulture preferred.
• Experience supervising volunteers and interns preferred.

We offer an excellent compensation package, including full benefits. Submit your résumé and cover letter to Arboretum Director Aaron Greenberg at agreenberg@laurelhillphl.com.