Essential Functions:

Sales & Documentation Support

• Prepare and process all inscription and memorial sales documentation, including order placement, tracking, monument quote follow-up, and maintaining photographic records of completed work.
• Complete and prepare burial-related forms and documentation as required by Family Service Representatives.
• Submit accurate and complete work orders to the Special Projects Assistant and coordinate follow-up communication with families upon completion.
• Initiate and manage Docusign documentation, ensuring timely follow-up and completion.

Database & Records Management

• Maintain and manage data within the ACT CRM system, including entering, updating, deleting, and verifying records.
• Create and manage database groups, scan and upload documents, and generate reports as needed.
• Ensure accuracy and integrity of all customer and sales data.

Customer & Family Support

• Provide exceptional customer service to visitors and families, including assisting with locating gravesites and escorting visitors on cemetery grounds when necessary.
• Follow up with families regarding monument orders and service-related matters.
• Manage and track cremated remains inventory housed at the crematory and coordinate delivery or pickup arrangements.

Operational & Administrative Support

• Assist Family Service Representatives with pre-burial route preparations when needed.
• Provide administrative and clerical support, including filing and general office coordination.
• Serve as backup for the Funeral Home Receptionist and the Family Services & Operations Administrator when required.
• Support the Director of Cemetery Sales & Family Services with special projects and departmental initiatives.

Qualifications:

• Bachelor’s degree preferred with a minimum of two years of administrative and/or customer service experience.
• Must possess a Strong proficiency in Microsoft Office Suite and experience with CRM/database systems (ACT, Salesforce, or similar).
• Must have excellent verbal, written, and interpersonal communication skills with professional phone etiquette, along with exceptional attention to detail and organizational skills.
• A strong work ethic and commitment to providing compassionate service is required along with the ability to manage multiple priorities in a fast-paced environment.
• A valid driver’s license is required.

We offer an excellent compensation package, including full benefits. Submit your resume to: careers@laurelhillphl.com.

Historic Laurel Hill Cemeteries has 2 full‐time openings for experienced Grounds Maintenance employees. Laurel Hill West, located in Bala Cynwyd, was founded in 1869 and is an active historic cemetery with a funeral home as well as a community resource and recreational space. Laurel Hill East, located in Philadelphia, is a 78‐acre National Historic Landmark.

Reporting to the Superintendent, the primary responsibilities of the position are:

• General cemetery & landscape maintenance to include burial set‐ups
• Assisting backhoe operator with digging graves
• Monument cleaning
• Setting new monuments
• Restoring/repairing old monuments
• Snow removal
• General landscape maintenance
• Support of public/private events
• Weekend overtime opportunities available

Requirements include:

• Ability to work outdoors in extreme weather
• Ability to lift 50 pounds
• Strong work ethic
• Valid drivers’ license
• A minimum of one‐year landscaping
• Grounds maintenance and/or masonry experience
• A willingness to learn all aspects of cemetery maintenance and masonry
• Backhoe or other machinery operation experience preferred but not required

We offer an excellent compensation package, including full benefits. Submit your resume to:

Laurel Hill West, Human Resources, 215 Belmont Avenue, Bala Cynwyd, PA 19004 or careers@laurelhillphl.com.